UPDATE for 2018
Starting January 1st, 2i018, we will be changing how we take orders here at PartyFowl Pets. Nettie, the seamstress and backbone of PFP, has been dealt a very difficult, life changing diagnosis this past year. Without sharing all the nitty gritty details of her condition, it is slowly disabling and causes chronic intense pain. It affects her upper spine, the use of her hands, causes inflammation of the joints, and is very trying on her concentration and memory. We appreciate your understanding as Nettie gets a handle on how to work around her disabilities, while still being able to help the pet ducky world. She really does love creating our items, and wants to ensure you all that no one is more upset by delays than her. She is learning how to use her good days to their fullest, and greatly appreciates your continued patience. We ask that you not use Nettie's personal facebook page to inquire about your order, as it is her personal space to connect with her family. The informal setting will not provide you with an reply or answers about your order any faster than our "contact us" page. To lessen the stress on Nettie, she does not receive all the details for each order, but rather gets a list of items/sizes/colors to make. When many people send her messages asking about orders on her personal facebook page, it requires her to waste her precious workable time searching for information. It may seem like a quick 20 minute conversation, but it adds up when several people ask each day. If she spends 3 hours when she feels well looking up info, that's 3 hours she is not sewing, causing further delays.
To help prevent long delays in the new year, we will begin taking a certain amount of orders each month, depending on Nettie's health. We will start with taking 10 orders per month, starting on the 1st of each month, with a max wait time of 6 to 8 weeks. If Nettie is doing well, she will take on more orders after the 15th of each month. This way, we can keep the wait times and delays to a minimum without over stressing Nettie and her condition. We will also be changing our refund policy- after January 1st, 2018, any order with 5 or less items that we expect will take longer than 8 weeks, the buyer will have the choice of continuing waiting for the order, or canceling the order and receiving a refund. Orders with more than 5 items will always take longer to create, and may require splitting the order into two shipments in order to receive part of the order within the max 8 weeks time frame.
We ask that you understand that we receive very very many emails each day, and cannot reply to order inquiries that are not overdue. We often receive more than 20 messages a day, with many messages asking for order updates after only a few days. These types of messages severely cut into our sewing time, and we often don't have an exact timeframe until the order is closer to its due date.
The image above will give you an idea of how long wait times are. Red will indicate the longest wait time of 8 weeks. Due to the nature of Nettie's health condition, we are not currently taking any rush orders, as she can unexpectedly have a flare up. If you need an item right away, please see our Ready-Made section of the shop, for items that are completed or nearly completed, as they can ship out quickly. We ask that you remember that PFP is run by just two people- Nettie and Alex, and Alex has a demanding full time job. We can only answer so many messages per day, while still having time to sew orders. We know that delays are no fun, and starting on the 1st, we will be including a free gift with any order that takes longer than 8 weeks to create, as a token of our appreciation for your patience. We have developed several new techniques, as well as upgrades to our machinery that improves our items to have an even higher quality- to make the long wait worth it.